coaching
15 Ways to Break the Law of the Instrument
Psychologist Abraham Maslow once famously remarked: “When all you have is a hammer, everything looks like a nail.” That’s known as The Law of the Instrument – and many of us have one or two well-worn instruments, tools, and approaches that we use to help our colleagues, friends and family solve problems.
I know this first-hand: A decade ago after I graduated from coaching school I realized that my version of The Law of the Instrument was, “When what you are is a coach, every problem looks coachable.” Since one of the most useful tools in the coaching toolkit is curiosity, I asked a lot of questions. I mean, a LOT of questions. It got to the point that I would ask my kids, “How was your day at school?” or “What would you like for dinner?” and would hear, in response, “Are you trying to coach me???”
Point taken. Even though Albert Einstein himself said, “The important thing is not to stop questioning,” the people around me said, “Please give your questioning a rest.”
Now, ten years and hundreds of clients later, I now have a wide range of instruments that I can use to be helpful, depending on whether someone wants direction, advice, support, empathy, instruction, problem-solving or yes, coaching. And it took a lot of work to cultivate a toolkit where I could feel equally comfortable pulling out any instrument and using it well. But the most important development for me was not assuming that I knew what help my client, colleague, friend or kid wanted or needed, but offering them a robust list of helpful approaches from which they could choose. Chances are, you have one or two well-worn instruments that you use regularly (such as problem-solving or brainstorming) and it might be time for you to add some new ones to your toolkit.
You might like the feel of a new instrument in your hand – and you might be able to help the people you work, volunteer and live with might have a breakthrough that wouldn’t have been possible with the tools you’ve been using.
Ready to break the Law of the Instrument? Here is my list of 15 new ones to offer:
- Listen without judgment
- Ask open-ended questions
- Play “Devil’s Advocate”
- Brainstorm 50 new ideas
- Empathize
- Connect you to an expert in the field
- Teach you a skill
- Share my own experience/path
- Give a pep talk/cheerlead
- Help you prioritize
- Take notes while you download your thoughts
- Help you develop evaluation criteria
- Do it along side you
- Send you articles, videos and other resources
- Fix it for you
What are some other instruments you use? Post below.
The Power of a Six Word Ask
By Guest Maven Alina Gerlovin Spaulding
It is legend that Hemingway was challenged to write a novel in just 6 words… to which he responded: “For Sale: Baby shoes, never worn.”
There’s a terrific story about Earnest Hemingway, which, like most stories about him, begins as a bar brawl.
Years later, Smith Magazine challenged readers to write their memoirs in 6 words. Nearly overnight, there were so many compelling responses, that they published a book called: Not Quite What I Was Planning.
A dear friend and fellow philanthropist and fundraiser, Alison Lebovitz, ran a program by which I was completely taken. In a room full of female leaders, she said: “everyone has a story, what’s yours?” She challenged us to introduce ourselves, in just six words. Although nearly every person in the room was a friend of mine, I learned more in the brevity and intention of those six-word introductions than I may have ever learned in years of friendship. The most important aspects were distilled and communicated.
I started using this technique with other groups… I asked a group of day school heads to capture the mission of their school in 6 words: “Keep climbing, the view is awesome.” And for a new, low-cost private school, in New York, we heard “It’s affordable, go have another kid!” When I asked a group of teen leaders to tell me a 6-word story about how they intend to change the world, one teen said: “I don’t now where to start.” Someone who did this project with Dr. Ruth said that her story was: “I wish for everyone, great sex!”
I know a very quick thinking, impatient rabbi who said, “I got it in 5”. These two made me smile: “My life made my therapist laugh” and “fourth choice to prom, still overcompensating”.
Here are some other examples that might resonate:
The work we do is sacred.
We help Jews, wherever they are.
My community is a global one.
Why Federation? I can give directly.
LOVE the J! Ask me Y!
Another generation, hanging at the JCC.
Thank G-d for non-Jewish members!
There’s something magical about the ease and brevity of this task. Now, when I start working on a development project, I ask the team or the leader to give me the mission of the project in 6 words. They always laugh, but when they actually get it, it opens a new dimension. What’s the story of your passion?
If you’d like to learn how to create critical messaging for different types of donors and prospects, become more comfortable (and successful) at asking, and learn how to steward your donors for the long haul, join me for my four week online Maven Class: Donor Development Strategies for Breakthrough Results starting this spring. Early-bird registration now available!
10 Blind Spots To Start Seeing Now
Now here’s a sentence you don’t hear too often the week after Passover: “I’ve dropped 17 pounds.”
But I’m saying it – loud and proud.
Now of course, I must admit that the week before Passover, I was also down 17 pounds, but for me, maintaining my weight loss over a holiday not widely known for its health benefits is a victory.
I also admit that I’ve lost 17 pounds before. Many, many times. So what makes this weight loss different from all others? This time, I used the same coaching approach on myself that I teach in the Jewish Coaching Academy and that I use with my clients to anticipate obstacles.
Whether our task is losing weight, beginning a new fundraising campaign, kicking off a professional development program, doing performance reviews, or anything that we’re starting – or starting again – we need to reflect on the common stumbling blocks that get put before us, by ourselves or others:
- How committed we really are to doing the work or making a change.
- How many other things we’re also committed to right now.
- How “secretly committed” we are to maintaining the current situation.
- How hard or complex it is.
- How much time it’s going to take.
- How many things we couldn’t have anticipated (or could have but didn’t).
- How much energy it requires.
- How quickly or easily we may get discouraged.
- How challenging it may be to get others on board, or who else we needed on board but didn’t realize.
- How powerful the voices in our head can be that stop us from being bold and moving forward.
When we skip thinking and talking about these blind spots, we increase the chances that our efforts will fail, that folks will become frustrated, and that we will have to go back to square one – again. When we consider and admit these stumbling blocks to ourselves and to others, we’re far more likely to move forward with eyes wide open and success in our view.
“Anticipating Obstacles” is only one of the 10 skills that I teach in the Jewish Coaching Academy, a 10 hour blended-learning program that teaches coaching skills through a Jewish lens to professional and volunteer leaders. Over 100 people have graduated from our program – and our next public program is on Thursday, May 7th in New Jersey.
Click here for more information.
Our early bird special ends Friday, April 17!
Making a Bar Mitzvah with Less Stress: The 5 Secrets of Savvy Delegators
March 16th is my twins’ b’nai mitzvah. That’s 4 days away. And as you know, regardless of whether the big day is a ceremony followed by a buffet brunch (like ours) or a booming blow-out that rivals the Vanity Fair Oscars party, there are a million things that need to get done in advance of it. So when I delegated to my son Jacob the design of the photo montage, which traditionally shows as many friends and family members as you’ve ever taken a picture of, matched with a sentimental and upbeat soundtrack, I was thrilled that he agreed to take it on. Until….
Until I realized that he thought pictures of his twin sister crying or in diapers should be well represented. Until I realized that his tolerance for low-resolution images was much higher than mine. And until I realized that his choice of music was, shall we say, more explicit than mine. I was about to take back the whole project when I remembered one of my own Secrets of Savvy Delegators: “Clarify expectations up front, plan for check-ins, then get out of the way”. In other words, rather than panicking that he wouldn’t do it the way I would do it (which he wouldn’t), I sat him down for an expectations conversation, where we covered a few ground rules: 1) No pictures that embarrass anyone; 2) if you can see pixilation in the photo, shrink it or skip it; and 3) no music with lyrics that would make a grandparent blush. With that start-up information shared, and a schedule of frequent check-ins planned, I put the montage out of my mind so that I could focus my mind on everything else I couldn’t delegate.
Here are four other secrets of savvy delegators:
- Delegate to the right person when the stakes are high. While many folks are more focused on the “bar”, we are more focused on the “mitzvah”. So while the party playlist might not be perfect or the decorations may not be sophisticated, getting the service as right as we could in terms of both accuracy and intimacy was critical for us. What this means is that we delegated the design of the service and the preparation of our children to one of our closest, most trusted friends – who also happens to be a rabbi. Anyone can be in charge of the balloons, but not anyone could be in charge of helping our kids’ embrace this day as a milestone, and helping us have the event feel special and sacred.
- Distinguish between responsibility and accountability when delegating. Even as much as we trust our rabbi and friend to deliver on his responsibilities, we are still accountable for making sure that the kids do their preparation. We are still accountable for making sure that the service is inclusive. And we are certainly accountable for making sure that our children’s interest in and commitment to leading a life of good deeds and loving behavior towards others and a belief in something lasts beyond 13 years old. None of those things can be delegated.
- Stop seeking positive reinforcement for being overwhelmed. “Deb, how are you guys DOING with everything going on?” has been the topic of most chats with my friends and family over the last few months. And while I appreciate the recognition that this is a crazy time for us, I am actively avoiding the desire to seem busier than I actually am. Yes, it is very tempting to play the burdened victim here, and hope that people would send me certificates for Massage Envy and some take-out dinners, but that’s not the truth, nor is it the message I want to send. Yes, it is a lot to do. But my husband has taken on a huge number of tasks, and our kids are carrying their weight. So I am very clear in letting people know that it is major AND manageable. And that I am important but not indispensable.
- Don’t give away all the fun stuff. Delegation is supposed to make your life and work easier, not harder. It kept my motivation up throughout the boring parts (like planning the seating arrangements – a task I couldn’t delegate but one that aged me by several years) to know that I got to pick the menu because I really, truly care about the food. Nobody was taking that off my plate, so to speak. So there will be bagels and lox and baked ziti and macaroni and cheese and rainbow cookies and…and….yum. How do you know that there’s something you should keep for yourself? When someone says to you, “I can do that for you,” and you think to yourself, “Nope – that’s mine.” Which is probably what I’ll say about anyone who tries to touch my rainbow cookie!
So whether you are planning next quarter’s business activities, your company’s annual staff retreat or a major family milestone, use the Secrets of Savvy Delegators to make your next project feel doable rather than dramatic.
Want to learn more savvy delegation secrets to help you manage your team, your work and your life? Join me for a one hour Virtual Presentation, “Delegate without Drama” this month, and 10 other topics throughout the year! Register here: www.myjewishcoach.com/webinar.html
The Most Important Sentence in Delegation
7 Lessons from My Plumbler
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- No matter how big the leak is, the attitude we bring into the issue matters! When we are faced with a crisis, we can become the first part of the solution or the problem. If the plumber had walked into my house with the same anxiety I was having, I wouldn’t have trusted his ability to solve the problem and he would have become part of the problem himself. As soon as I saw him and because of his attitude, I started to think with more clarity
- Any leak can be viewed differently: perspective, perspective, perspective! A flood to me was just a small incident for the plumber. The pond looked “terrible” to me – I was already imagining my house flooded and everything destroyed. In reality, the problem was small and easy to fix, just by replacing a tiny inexpensive part.
- A leak starts small before it turns into a pond, so pay attention to the first sign of “alarm” and take quick action! I must confess that I knew about a leak for a while, but I chose to ignore it and instead convinced myself that it was “nothing”. Had I handled the problem as soon as it started, I wouldn’t have needed a plumber on such short notice. I could then have planned for it with enough time on my schedule, avoid canceling commitments, pay a more reasonable fee, and not experience this desperation.
- Be prepared to cut the water supply in case of a leak – know your stuff! This is true for the water but also metaphorically. Be prepared and courageous enough to stop a problem before it grows bigger.
- Water leaks require a plumber or handy man – expertise matters! It is ok not to know something, and to call the expert to provide his perspective and skills. Confession number 2: I put some ducting tape when I realized the leak was not stopping, and then hoped for the problem to be solved. What do I know about plumbing? Nothing!
- A leak can originate in many places, and the problem is not always what we think it is! I kept looking at what I believed was the root cause of the leak, but because of that I didn’t pay attention to something else that could have been obvious too.
- A plumber can teach a coach life lessons. Identify your teachers and become one! The plumber came in, did his job and left. He didn’t think of himself as a teacher and yet he was giving me a life lesson. Next time, I will make sure I appreciate my “teacher”, and by doing that try to be a teacher and a learner myself.
Lessons from a Visit at the Children’s Museum
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There Once was a Little Old Lady
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How to Execute a “Go-Around” When At First You Don’t Succeed
North Carolina day. It was an exhausting long trip, 13 hours since I left Buenos Aires. I was sad, coming back from saying a last goodbye to my beloved mother in law. As we were coming down I was contemplating the familiar landscape, with the uncertainty of how I would cope with this loss in the family, and the unfamiliar sense of emptiness.Decisions, Decisions!
I was on the phone with a coaching client today (we’ll call her Dee) who was struggling with an embarrassment of riches: she has so many opportunities available to her – both personally and professionally – that she feels overwhelmed by the decisions she needs to make. Love her or envy her (no, “hate her” is not an option — I am VERY protective of my clients!), but chances are you know her – or you’ve been her. How do we decide what to take on and what to pass on?
I asked Dee to think about a decision she had made recently that felt like a “no-brainer”. Her example was taking her daughter on a college interview with the Dean of the school. Despite the fact that she had made the decision without an awareness of a decision-making process, I asked her to think about the factors that made this decision an easy yes. Here’s what she came up with:
- Unique opportunity
- Important/Makes an impact
- Fun
- Timely
- Aligns with her values
- Manageable cost(s)
- Potentially large payoff(s)
Look at that! Even without knowing that she had a set of decision-making criteria, she was using it. Then, we took this list and tested it against several other decisions she had made — and some that were pending. The criteria worked, and we realized that we had one to add to it:
- Gut
That’s right. Dee often relied on an inner sense that yelled “yay” or “nay” to her when she had a choice to make. And interestingly, as soon as we named “gut” as a key decision-making factor for her, she reported that her stomach had been hurting her enough as of late that she had called the doctor. And while I am certainly an advocate for modern medicine, I do believe that our bodies give us powerfully useful information about what’s going on in our heads.
How about you? Think about a decision you have made recently that felt easy-breezy to you and see if you can back it up into a set of criteria you can use for future decisions that don’t feel as cut and dried.
And post your criteria here — I’d love to see how your head works!
To your Success without the Tsuris,
Deborah
www.myjewishcoach.com
www.myjewishcoach.blogspot.com
